Contact us
Email sales@rakuphoto.com or chat on Zalo at 0938 744 544. Include your order number or the email used for your order and describe the problem. Screenshots help us investigate display errors; hide sensitive payment details.
Prepare a useful support request
- Keep the order reference or order email and the affected page address.
- Describe the action and expected result; capture the error and hide sensitive details.
- Send the details to support; if already paid, wait for reconciliation before paying again.
Frequently asked questions
What should I check before proceeding?
Email sales@rakuphoto.com or chat on Zalo at 0938 744 544. Include your order number or the email used for your order and describe the problem. Screenshots help us investigate display errors; hide sensitive payment details.
How can I ask for help if I still have questions?
Send your order reference or order email, page address and a description of the issue to sales@rakuphoto.com.
What should I hide in a support screenshot?
Hide passwords, verification codes and sensitive banking details. Keep the error message and the necessary order reference visible.