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Frequently asked questions

Answers about previews, files, payments and printed photos.

Do I need an account?

No. Upload a photo and preview the result before paying. Keep the same browser to continue your order.

Where do I download my photos?

Once payment is confirmed, open your order in the browser to download the files. If you closed the page or changed devices, contact support with your order number or email.

I paid but my order is not confirmed

Check the exact amount and transfer reference shown with the QR code. Send the order number and transaction details to support. Do not make a second transfer while the first payment is being checked.

Can I get several sizes?

Yes. Add the sizes you need and review each crop. For prints, select quantities and review the sheet before paying.

Are my photos public?

Order photos are not automatically added to the public gallery. Read the privacy policy for information about processing and storage.

Is an edited photo suitable for every application?

No. Check the receiving authority’s requirements. Some applications require an unedited photo or a photo taken at the application centre. Compare the preview with your original before using it.

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